Frequently Asked Questions
Everything you need to know about shopping with DUCIE.
How long does shipping take and what are the costs?
We offer worldwide shipping via DHL Express. UK orders typically arrive within 1-2 business days, while international deliveries take 3-5 business days. Shipping costs are calculated at checkout based on your location.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Are your fur and shearling products ethically sourced?
Yes, we are committed to ethical practices. All our materials are sourced from reputable suppliers who adhere to strict animal welfare standards and international regulations.
Will I have to pay import duties and taxes?
For customers outside the UK, import duties and taxes may apply upon arrival. These charges are determined by your local customs office and are the responsibility of the recipient.
How do I find the right size for me?
Each product page features a detailed size guide to help you find your perfect fit. Our styles often range from XS to XL, and many of our coats are designed with a signature oversized aesthetic.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer 'Buy Now, Pay Later' options via Klarna for eligible regions.